Imagine this was written about your store experience: customers “can find plenty of sales associates who either don't know or don't give a shit.“ Or, “floor staff were not adequate to fully ignore the influx of customers… cashiers to resentfully process returns.“ The Onion News has...
According to research conducted by mytype, buyers of the Apple iPad are selfish elites and iPad critics are independent geeks. The detailed descriptions can be found here. For some time the Apple iPhone was the only option in the mobile marketing arena. From a marketing perspective...
Today Google changed the background of their home search page by including professional photographs. Their blog cites increased personalisation as the reason behind the move (ultimately users could have used their own images). Google received a lot of criticism because the change was seen as...
Google is an unbelievably successful company because of its clean implementation of new technologies. It is also successful because it is a savvy marketer. It does not follow the traditional paths of packaged goods marketers and yet, especially for a technology company, its communications are...
Whether B2C or B2B, companies with strong beliefs in their own rationality will tend to create marketing programs that don’t take the full purchase decision-making process into consideration. Emotional investment is presumed absent....
The “World unites online against London's Olympic mascots”. They are being criticized and mocked across the blogosphere. They are easy targets. They are phallic and have an eerie cyclopean eye. Even Advertising Age and its readers have jumped on the bandwagon. [caption id="attachment_109" align="aligncenter" width="200"] Olympic...
Last week I gave a presentation to the Canadian Duty Free Association on modern approaches to creating value. The point that I aimed to communicate was that traditional marketing tactics often do not create much long-term value unless they emanate from a brand focus, which...
Positioning is who you are in essentially three or four very focused words. It is the company’s identity in the minds of the target audience. Positioning has special relevance to entrepreneurs with multiple product lines. Its focus can seem like a cruel axe to the many...
If you Google "buy a car" you quickly find that you are wandering through acres of vehicles. There are pictures of sleek, shiny cars. Cars with prices. Lots of muted colors. Close-ups. Now if you happen to be interested in cars these images are engaging...
Retail space is getting more and more congested with products. Generally, shoppers have limited time and it can be frustrating to sort through the thousands of products at retail locations. A company’s challenge is to stand out on busy shelves and to make the shopper’s...